EXAMINING THE IMPLICATION OF THE INTERNET TOWARDS ONLINE TRAVELING AGENT

Introduction

The rapid growth of the travel industry requiressophisticated information technologies (ITs) formanaging the increasing volume and quality of tourism traffic. Prior studies have indicated thatmodern travellers demand more high qualitytravel services, products, information, and valuefor their money (Christian, 2001; Lubetkin,1999; Samenfink, 1999). The emergence of new tourism services and products, coupledwith a rapid increase in tourism demand, havedriven the wide-scale adoption of ITs ingeneral, and in particular, the Internet as anelectronic intermediary. In other words, theInternet serves as a new communication anddistribution channel for e-travellers andsuppliers of travel services and products. Thisnew channel also enables tourism businesses toimprove their competitiveness andperformance.Tourism researchers have emphasized theimportance of the Internet on travel andtourism. For tourism suppliers, the Internetprovides a way for them to sell their productsglobally to potential travellers at any time.These suppliers can remotely control theirservers to display information onservices/products at an electronic speed(Inkpen, 1998; Law, 2000). The successfulfactors for a travel Web site, from a supplier’sperspective, are lower distribution costs, higherrevenues, and a larger market share. Fortravellers, the Internet allows them tocommunicate directly with tourism suppliers torequest information, and to purchaseproducts/services at any time and any place(Olmeda and Sheldon, 2001).

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